More Information

DELIVERY

The majority of our products are handmade to order unless any item states ready to ship. We aim to dispatch as quickly as possible but please allow up to 10 working days to be processed. If you need your order for a specific date please contact us before ordering. During busy periods turnaround time may take up to 14 working days.

Sent via Royal Mail

UK delivery Tracked 24 (next day)

UK delivery Tracked 48 (2 days)

Free UK delivery on orders over £40

 

International deliveries are sent International tracked

Due to the ongoing COVID 19 Pandemic deliveries in some areas are taking much longer than usual. If there is a problem with your delivery please contact us although be aware that Royal Mail do not consider an item lost until after 10 working days have passed.

All orders will be posted to address provided at time of ordering. We cannot be held responsible for orders being sent to wrong address given.

Please be aware that you are responsible for any import fees, duties, declared value fees or taxes based on you individual countries specific import laws.

By purchasing you are agreeing to these terms.

 

Returns

We hope you love your purchase in the event you are not completely satisfied please contact us within 14 days of delivery to arrange a return. Items should be posted back to us within 30 days of delivery. Unless item is faulty buyers are responsible for return postage costs.

Returned items must be unused and sent back in a original condition otherwise buyer is responsible for any loss in value.

Because of the nature of the items we can’t accept returns for custom or personalised items unless they arrive damaged or defective.

 

FAQ

What clips/headbands do you use

We use lined alligator clips on most of our bows. These clips are available in 35mm and 45mm depending on the thickness of hair. If you prefer your clips unlined please leave us a note at checkout unless your item states ready to ship in which case unfortunately we would be unable to change this.

We also use snap clips which come in two different sizes depending on the thickness of hair. It will state in the product description which type/s are available for each item.

For our headbands we use soft and stretchy nylon bands. These bands are one size but will stretch as your child grows.

 

Safety

Hair accessories must only be used with adult supervision. Please DO NOT leave young children unattended whilst wearing any headband or clip as some may contain small parts. Please remove before sleeping or whilst in car seats. The metal on Alligator clips can be sharp we line our clips to minimise any sharp edges however care should be taken especially with children under 36months due to the risk of injury if they fall whilst wearing one.

I like a Design but I want it in a jumper instead of a t-shirt is that possible?

Yes of course. All of our clothing is made to order if you would like a design in a different clothing style or colour please get in contact with us to discuss your requirements.

 

 

If you need any more information you can contact us by filling out the contact form on the site, through our email address sales@shellslittleboutique.com or via any of our social channels.